Yesterday, your phone was borderline unusable — at least, when you were away from Wi-Fi. This was due to Verizon’s nationwide outage, which affected About 2 million users in the United States. If you were among them, you couldn’t use your phone while you were on the go, which is the idea behind cell phones in general. This includes the ability to use navigation apps in your car, send emails or messages for work, or make calls outside of SOS mode, which essentially limits you to emergency services. Worse, some users are still experiencing issues this morning following Verizon’s official resolution, though there’s likely a quick fix for it.

I don’t have Verizon, but if I did, I’d be a little bummed. Closures happen, but that was it On a large scaleand the company still hasn’t offered much of an explanation for what actually happened. Despite (or, perhaps Because (of this) the company is looking to streamline the whole thing. When Verizon announced that it had resolved the outage yesterday evening, it also noted that it would be reaching out to affected customers directly to issue account credits. It’s a pain to deal with interruptions to critical services like your wireless network, but at least Verizon wants to compensate you for the trouble, right? Just don’t expect much.

Verizon account credits may seem a bit low

9:42 a.m. ET, Verizon created a new post on Xonce again apologize for yesterday’s issues, and reveal what each affected account can expect to receive as compensation: $20.

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Verizon says that number represents “several days of service” on average, and can take no credit for what happened. That may be true, but in my humble opinion, a larger credit might be a little closer to what happened. Maybe it’s more than the paper dollar cost of losing a day of service, but it’s not like customers think of their bills as paying for their usage. They pay Verizon a little, expect that. Their smartphones will be connected to Verizon’s coverage map at all times. Considering the bleakness of any disconnection day, I’m not sure $20 is going to cut it.

But I dig: $20 is the number, and $20 is what affected users can expect to receive. If you’re among them, Verizon says you can log into the MyVerizon app to claim your refund.