Streamlining emergency care with digital video telemedicine

ORLANDO — After implementing a digital video telemedicine mannequin in Stanford Healthcare’s emergency division, sufferers have supplied extra optimistic suggestions concerning their expertise than the usual emergency room division, stated audio system on the 2024 HIMSS International Well being Convention & Exhibition preconference Digital Care Discussion board on Monday.

“Our journey started with COVID,” stated Patrice Callagy, govt director of emergency providers at Stanford Healthcare. “Though our emergency division had the power to telehealth into our system, the nurse needed to be within the room to function that.”  

Callagy and her colleague Sam Shen, scientific professor and vice chair of scientific operations and high quality within the division of emergency medication, challenged their colleagues to develop a system the place suppliers might remotely talk with a affected person, and in per week’s time a brand new know-how was applied.

“Telemedicine has been round for a very long time as lots of you’re conscious, bu COVID type of supplied a catalyst in permitting us to consider how we might leverage the know-how past simply COVID,” Shen stated.

Therefore, the Degree 1 trauma middle created a digital quick observe zone within the emergency division foyer with carts geared up with digital instruments and one doctor might just about see quite a few sufferers within the emergency division space.

The group additionally created an emergency division video go to trackboard within the EHR, which allowed physicians to see which sufferers had been within the queue and carry out a telehealth go to with the affected person just about.

“You possibly can advance telemedicine in any avenue, however particularly inside emergency departments,” Callagy stated.

Earlier than digital visits, physicians would see one affected person at a time with longer wait intervals between affected person exams. After implementing a digital quick observe program, physicians can just about cowl a number of low acuity sufferers within the pediatric ED, grownup ED and walk-in clinics.

The highest affected person points seen by way of the digital platform are sore throat, chest ache, cough, belly ache, again ache, rash, knee ache, ear ache, again ache and foot ache.

Affected person’s have supplied optimistic suggestions for emergency division digital care, with larger charges of satisfaction even in comparison with the well being system’s common emergency division.

The purpose was to get the affected person to the physician quicker, which has been achieved via the digital mannequin, Callagy stated.

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