Small companies can vastly profit from implementing versatile software program options that streamline their operations. Steve Festa, proprietor of Blues Brothers Development, shared his expertise with Zoho in an episode of Small Biz in 15. On this article, we delve into the insights that Festa shared about utilizing software program to make a roofing firm extra aggressive.
The Blues Brothers Development Story
Blues Brothers Development is a roofing contractor firm primarily based out of South Florida, Boca Raton. They focus on residential roofing and repairs. Steve Festa began his enterprise in 2005 following Hurricane Charlie’s rampage via Central Florida.
“What bought me into this,” Steve shared, “was the conclusion that almost all roofing firms had been failing of their service supply. So, I made a decision to begin my very own firm primarily based on a unique set of morals and values, specializing in buyer expertise.”
The Want for Software program Options
To remain organized, hold tabs on mission timelines, and handle estimates, Blues Brothers Development sought out software program options. Steve defined, “We would have liked an accounting software program and a system that would synchronize our database of data.” This want led them to Zoho.
Steve was drawn to Zoho’s multifunctionality and its capability to attach varied elements of the enterprise beneath one umbrella. He famous, “Having all the pieces tied collectively inside one entity and never having to attach totally different merchandise utilizing different instruments was very helpful.”
Implementing Zoho in Blues Brothers Development
Steve highlighted that his preliminary draw to Zoho was as a result of CRM and the tasks utility. He said, “I must promote the product and handle the gross sales cycle, however I additionally want to provide the work and have a mission administration model group previous the gross sales level.”
Zoho’s CRM enabled Blues Brothers Development to enhance their advertising and gross sales course of. Steve emphasised the significance of the blueprint course of and the workflow course of in Zoho’s CRM, saying, “I can information my customers via a course of that I’ve curated to verify we’re following that very same expertise for our prospects.”
The corporate additionally makes use of Zoho’s Creator for on-the-fly estimating and contract creation. In addition they admire Zoho’s analytics software that enables Steve to realize a fast overview of the enterprise’s standing.
Recommendation for Different Small Companies
Steve advises different small companies to start their seek for software program options by honing in on their buyer expertise and defining their very best buyer. He commented, “Zoho has totally different tiers, which is likely one of the major causes I went with it. It allowed me to transcend the method and hold constructing as creatively as I wished.”
He additionally burdened the necessity to check out totally different software program choices to seek out what fits your small business finest. “We navigated via tons of software program earlier than we stumbled throughout Zoho,” he famous, “It gave me the imaginative and prescient the place I may give you totally different eventualities for the enterprise.”
Utilizing Zoho, Steve has been capable of design and engineer his enterprise course of, hold tabs on what’s occurring, and by no means be out of the loop as an proprietor. His journey illustrates the transformative energy of know-how in streamlining enterprise processes, enhancing buyer experiences, and finally, driving enterprise progress.
As Steve Festa mentioned in his interview, “On the finish of the day, I can at all times hold my hat on my morals and my values and be sure that I’m giving that buyer expertise. I did what I mentioned I’d do. That’s essential to me.”
For the most recent, observe us on Google Information.
Extra in: Small Biz in 15